Preferred Customer Program

Your invitation to enjoy the Highest Level of Plumbing, Heating & Cooling Concierge Service*

Peace of mind is invaluable, especially when the safety of your home and comfort of your loved ones is involved. That's why we developed this custom program to protect your most treasured asset, your home.

We have three levels of service. All three membership levels include:

• Top-of-list priority in booking your appointment
• 24 hour service guarantee
• 10 % discount on all repairs

1. "Gold Club Service" (Plumbing) $6.95/month

Extend the life of your pipes and water heater. Help protect your home against unexpected breakdowns and water damage. Gold Club features include:

• Water heater inspection, flush and drain (enhances lifetime of water heater)
• Exposed pipe inspection
• Drain inspection for leaks and clogs
• Faucet and toilet inspection and adjustments as needed

2. "Platinum Club Service" (Heating & Air) $14.95/month

Put your family's comfort first and extend the life of your heating and cooling systems. Decrease the risk of untimely breakdowns. Platinum Club features Fall and Spring season benefits include:

• Total system inspection and tune-up
• Cleaning of coils and burners
• Inspection of heat exchanger (heating unit)
• System pressures checked and thermostat calibrated
• Oil and lubricant motors

3. "Preferred Concierge Club" (Plumbing, Heating & Air) $19.95/month

Have peace of mind with total home protection (heating, cooling and plumbing) for a low monthly fee. Save and enjoy the features of both the Gold and Platinum club levels through our Preferred Concierge Club.

You go to the front of the line!
As a member of the Pipe Wrench Plumbing, Heating & Cooling Preferred Customer Program, you'll go to the front of the line when calling to book an appointment with us. And our service is 100% satisfaction guaranteed! If you are not fully satisfied, let us know, and we'll make it right or you don't pay.

Features and Benefits

Priority Service - As a service partner, you are our priority and jump to the head of the line when you call. Your job will be scheduled ahead of others. This applies to routine and emergency calls.

On-Going Safety Inspections - Your peace-of-mind is our goal. We will assess your home's plumbing, heating or cooling systems to ensure they are in a safe operating condition. You'll receive a detailed report of our findings and we'll explain any concerns. We'll alert you to potential emergencies before they become disruptive problems. Any minor adjustments will be done - FREE. We'll even call ahead to schedule your appointments for you.

A Trusted Professional on Your Home Services Team - Your technician is not only trained to care for your equipment, he's trained to care for your home. You'll take comfort in knowing our technicians are drug-tested and background checked. Only first-rate professionals will be entrusted with the care of your home plumbing, heating and cooling systems.

100% Satisfaction Guarantee - We promise your complete satisfaction - GUARANTEED! If you are not fully satisfied, let us know, and we'll make it right or you don't pay.

Transferable - Your Service Partner agreement can either be transferred to your new home, or to the buyer of the home you are selling. It's your choice.

Plumbing and Heating/Cooling Predictor - With routine preventive maintenance checks, we're confident that we can predict your plumbing, heating and cooling systems will not fail after one of our superior level inspections. Our decades of experience speak for us. We deliver what we promise and if you experience a problem after one of our inspections, we'll refund you 100% of your club membership for that season

Double the Warranty - We double the industry standard of one-year warranties; we offer a two-year guarantee on any repairs and replacements. No other contractor will give you this level of service or peace of mind for this small price.

Our Promise…

Our service is 100% satisfaction guaranteed! If you are not fully satisfied, let us know, and we'll make it right or you don't pay. Through Pipe Wrench Plumbing, Heating & Cooling's Preferred Customer Program, your home is protected from annoying plumbing, heating and cooling problems and you move to priority status when you need us.

You have nothing to lose. Join our exclusive membership club today!

Knoxville TN 583-3957

Oak Ridge TN 483-7555

Maryville TN 982-8122

* A special service Concierge status club.