Covid-19 Response Plan

To Our Valued Customers,

Your health and well-being, as well as that of our team members, is of
the utmost importance; therefore, we want to keep you in the loop regarding
our updated Pipe Wrench COVID-19 Response Plan.

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The following are the safety precautions we have put in place to keep you,
and our employees, well:

  • Upon arriving at the office each morning, technicians are to remain in
    their vehicles for individual temperature checks. Those technicians registering
    with normal temperatures will proceed with being dispatched.
  • Upon booking calls, our Customer Service Reps will confirm with customers
    that no one in the home is sick. If anyone is sick, we will be happy to
    schedule service for a later date when all are well.
  • Field personnel, upon arrival at their customers’ homes, will again
    confirm that no one in the home is sick, before proceeding with work.
  • On-Site Sanitary Procedures:
    • NEW shoe covers will be worn on each individual job.
    • NEW gloves will be worn on every job, throughout the entirety of the job.
    • Technicians will arrive with a special sanitary solution, and will wipe
      down all surfaces and fixtures in the work area, before and after the
      work is performed.
    • In addition, iPads will be wiped down before and after each call.
    • Technicians will avoid shaking hands, and will do their very best to keep
      a distance of 6 feet between themselves and you, our customers.
  • Preventative Measures throughout the day:
    • Technicians are to wash their hands frequently for a minimum of 20 seconds
      with soap and warm water, (even longer when having worked around waste water).
    • Avoid touching of the face.
    • Cover any open cuts.
    • Wear proper Personal Protective Equipment (PPE)
      • All technicians working on waste water systems must be wearing a face shield
        and gloves.)
    • Avoid sharing tools between technicians, but if one must, technicians are
      to clean them before and after use.
    • Stay hydrated.

As before, if you have any questions, suggestions, or concerns, please
do not hesitate to reach out to our office.

Thank you for entrusting us with your home services needs,

Whitney Mitchell, Owner & General Manager

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Our Services


Sewer & Drain

Water Heaters

Heating & Cooling
20+Years in Business
00+ Satisfied Customers
00+ Total Reviews
4.8 Overall Rating

What Our Customers Are Saying

"Adam Bunch and Salwan were our technicians. They were very professional, courteous, thorough, and we feel they did a very good job. They were both very personable, friendly, and genuinely take pride in their profession. We feel very confident in the work that they did. We have an older home built in the mid 1980s with old, failing hex water lines along with some copper fittings. We needed new lines installed and they did a good job with it. I would recommend them to other people. In comparison, the price is more expensive than some other businesses in this area for the same work, but we feel that the guarantee that comes with Pipe Wrench work brings accountability. We will use this service again in the future."

Amy C.

"Very timely. The first time I used this service I had a thermostat replaced in my hot water heater. They were quick and professional and was fairly priced. I'm in the middle of my second experience at a relatives home for hot water heater replacement. They were able to get a tech out for evaluation the same day we called (today) about a problem and have scheduled the replacement for the next day. The tech was polite, professional and advised us of all our options in a way that was easily understood. I highly recommend Pipe Wrench services."

Sasha N.

"Ryan and Tyler were fantastic! As soon as they got to our home they set expectations for all the work they were going to perform. They kept us posted on the status of the job throughout the time they were working and reviewed everything with us when the job was complete. They were professional, knowledgeable, and nice. I would highly recommend them and the team at Pipe Wrench for any plumbing needs! Although I hope we won't have to use their services again, if we ever have the need for a plumber in the future, they will be the first people we call!"

Katey M.

"They came on time with texts and calls ahead of time to ensure I knew who was coming (with a picture) and when they'd be there. Kyle was professional, personable and didn't try to sell me more than I needed. He worked with the scheduling to get me scheduled that evening, even though I couldn't be there for the install. The installation was prompt and they were clean (again with forewarning and pictures of who was coming). They are my new go to company. Thank you."

Mary W.

"Our technician showed up on time and very professional. This company never tried to take advantage of my older mom. Which some in the past have. Very thorough in explaining everything he did and the cost. They came the very next morning. My mom’s A/C had gone out the day before on a scorching hot day and week. I would highly recommend this company. Very good people."

Kay L.