Knoxville

My experience was an A++. The people who represent Pipe Wrench go above and beyond in trying to please their customers. I have nothing but great things to say about Chris and Curtis. These guys care about the quality their work and care about what is important to their customers. They represent Pipe Wrench with great respect for the company and the customer. They are truly professionals and believe in doing a job the right way. They made repairs to my home water main to last for many years to come. They had to make decisions that were difficult and took time to do what was BEST FOR THE CUSTOMER. My house is on a slab and the sewer line is buried underneath my front door. Instead of taking a chance and doing things the easy way, Chris and the team at Pipe Wrench made the decision to choose a decision that would be less risky, but more work. They would have to dig from the front of my house to the backyard and across my backyard and under a concrete patio floor to the water main at the back of the house. Once they bored underground up through my slab floor they managed to only damage 4 of my 12x12 squares of tile, perfectly done. My front and backyard was torn up, but today was all put back and made right. I would recommend Chris and Curtis and the team at Pipe Wrench to anyone who wants the best. These guys get the job done with total professionalism and concern/care for their customers. Top notch and peace mind goes a long way. Thank you, Pipe Wrench..... Thank you, Chris and Curtis job well done.

I was actually shocked by how good the service was from Pipe Wrench. Their communication was top notch. They did everything they said they would do and did it exactly when they said they would do it. Our technician (Nate) not only really knew his stuff but communicated with us in a clear, professional way. I've had other services techs/plumbers talk down to us as homeowners. That was completely not the case. And the ability to get multiple problems fixed in a visit was great. I never felt like they wanted to rush off to get to another house. They worked hard, worked consistently, and addressed every problem I could throw at them. If I continue to get this kind of service I'll never have to look for another plumber for the rest of my life.

Ryan and Collin took on a bear of a job, roughing in a new bathroom, in my home. Met every problem with professionalism and very capably solved them. They were courteous and explained what and how they were going to do all that I had contacted them to do. Very pleased.

My gas furnace wouldn't come on. Did everything I knew to do, but to no avail. Called Pipe Wrench Plumbing. They scheduled me for the same day. They called to tell me that the technician was en-route. Within 15 minutes Stephen had diagnosed that I had a bad thermostat. The company was prompt & polite. The technician Stephen was knowledgeable, courteous, and professional. He left me with a very favorable impression of this company. In this type of industry, the company is only as good or bad as their last house call. Having said that, I'll definitely call them the next time I need help.

Ryan and Tyler were fantastic! As soon as they got to our home they set expectations for all the work they were going to perform. They kept us posted on the status of the job throughout the time they were working, and reviewed everything with us when the job was complete. They were professional, knowledgeable, and nice. I would highly recommend them and the team at Pipe Wrench for any plumbing needs! Although I hope we won't have to use their services again, if we ever have the need for a plumber in the future, they will be the first people we call!

My experience from beginning to end was awesome! From the first time I contacted them for my water heater, they were expedient and explained my questions. They were knowledgeable. I can't recall the first fellow's name who came out, but he definitely gave me confidence in the company and he was very upfront with everything. He didn't sugar coat and he didn't try to bamboozle. He was honest and pleasant, which is quite refreshing to me. Once I accepted their proposal to do the install, they came out the next business day to do the install. Steve did a fantastic job on the install! Everyone was professional, friendly, knowledgeable, and very personable. Thank you guys for helping me get through an otherwise bad situation, in such a positive way!

Jerin was very professional, we just needed shut off valves placed in our bathrooms, he was able to do the job quickly. I called mid morning and he was able to come within 30 minutes. We have had Pipe Wrench out to our house 3 times for different jobs & each time it has gone very smooth.

Colton and Dylan did a fantastic job replacing my old drainage pipes. They were polite and left my space clean. I would recommend them.

Matt was professional, courteous, and knowledgeable. He didn’t push any up-sales, or insist we get the most expensive services. He was a straight shooter and got our drains flowing smoothly in no time. Will definitely use this company again, and would recommend to any and all friends and family. Two thumbs up!

Very friendly, knowledgeable technician. Was clear and concise about what he was gonna do, the benefits of the membership, and with pricing and documents. The process and experience was smooth and easy. Very satisfied.

Daniel was great. He installed a new garbage disposal then gave me a tutorial on how to use the wrench & reset button if needed. Also performed inspection of all other plumbing in my home with couple items noted for future repairs. Look forward to getting those and all future plumbing services done by Pipe Wrench.

Had annual tankless water heater maintenance as well as annual whole house plumbing inspection. Have used this company for some time & have always been very pleased with the quality of the technicians & with the quality of their work. Highly recommend Pipe Wrench Plumbing!!