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  • They showed up on time and worked together to solve my plumbing issues.
    Josh Ogle and Matt Dople were my service agents today. Both were professional, efficient, and very friendly. They showed up on time and worked together to solve my plumbing issues. They are both excellent employees and need to be recognized for the service they provide. Thank You, Ryan B.

    - Ryan B.

  • All the technicians are friendly, respectful and very knowledgeable in their trades.
    Sarah and Murray Sare very pleased with the service and quality of work provided to us by Pipe Wrench Plumbing, Heating & Cooling, Inc. All the technicians are friendly, respectful and very knowledgeable in their trades. Thank You all!

    - Murray S.

  • He was very knowledgeable and professional.
    Called to ask if a repairman could come early, which was great. Repairman introduced himself, we discussed problem and I received as estimate of what it would cost for the job to be done. He was thorough, explained what he found and fixed it. He was very knowledgeable and professional. ( Charles H.) if problems arise in the future or yearly maintenance is due I will call pipe wrench for service.

    - Martha S.

  • This company has excellent customer service from the initial phone call to reminders and updates on when to expect the service technician.
    This company has excellent customer service from the initial phone call to reminders and updates on when to expect the service technician. Charles H. who came to fix my AC was polite, informative and addressed the issue quickly and efficiently. While I only rent and my landlord was ultimately responsible, he was informed of the issue and has used the company before.

    - Marilyn D.

  • Super honest service tech!
    Pipe Wrench was scheduled to perform an AC install. David arrived and noticed an issue that he could repair. Instead of $7,000 for install the issue was addressed for $200. Super honest service tech!

    - Enachem l.

  • My work was reasonably priced and their workmanship was excellent.
    I had two techs, Jimmy Polivka and Josh Ogle, come to my home to unclog a kitchen sink and replace a commode. The gentlemen were on time. They explained my options in a clear, professional manner. Executed the work efficiently and I can honestly recommend them to any prospective customers. My work was reasonably priced and their workmanship was excellent.

    - Jim M.

  • Would definitely recommend Pipe Wrench to folks.
    We had a Moen bathroom faucet that is about 8 years old, this morning something called the hydrolock broke underneath. Called Pipe Wrench and they were great and quickly hooked us up with Todd who came out and did a great job identifying the problem. We are fairly new to Knoxville and would definitely recommend Pipe Wrench to folks. Thanks Todd

    - David W.

  • Have used this company many times over the years.
    Mike C. texted me prior to arrival, plus the office also kept me up to date. Arrival was on time. I needed a new commode. Received quote and was able to have work done same day. Have used this company many times over the years.

    - Kathy S.

  • It was a pleasure to do business with him.
    I would give Marcos 5 big stars. He explained everything to me carefully. Then he went about the job to fix two things quickly and thoroughly, and offered me a plan that was very appealing which would allow for bi-yearly check ups on heating and air, as well as a one year flushing of the water heater. It was a pleasure to do business with him.

    - Mrs. Mary M.

  • The techs are top notch and knowledgeable, the support staff is very attentive and prompt.
    Pipe Wrench is a fantastic company to work with. The techs are top notch and knowledgeable, the support staff is very attentive and prompt. They now service both my plumbing and HVAC systems

    - Alan P.

  • Marcus Olson was the Plumbing tech and I am very pleased with his service.
    We had no water and a guest coming for a few days visit. A technician was finishing a job in our area and was directed to our home within a very short time from our initial call. Marcus Olson was the Plumbing tech and I am very pleased with his service. Marcus diagnosed the problem and gave me several options and prices to consider. Marcus did the repairs promptly, answered all my questions and left me with a big smile on my face.

    - Bill S.

  • Our experience with this company was outstanding.
    Our experience with this company was outstanding. They were prompt courteous and professional. They were in and out and did an outstanding job. We would highly recommend them to everyone we know.

    - Gary L.

  • Josh was courteous and did a thorough check of my hot water heater system.
    Josh was courteous and did a thorough check of my hot water heater system and he gave me an honest estimate.

    - Sam B.

  • Thanks to you all for my experience in witnessing how a professional company should operate!
    I had a major problem ( an under ground water leak) that was causing my water bill to run in excess of $100.00 per month and was getting larger. I had hired another company to detect the leak and to fix it. They fixed one but was unable to find the other one that he found when the water was turned on between the meter and the house. Because our house is built on a concrete slab the other leak was possibly under the concrete slab we called Pipe Wrench knowing that they had fixed other similar problems in our community. This required boring under ground from the meter and going underneath the concrete to replace the complete water line from the meter to the house (we also had a sleeve installed so we could replace the line again without boring under ground). After they started the repair it started to rain and continued through out the day. They continued to run the boring machine and dig during the hard rain. They continued until the job was completed which was about 6:00 pm. There were six to seven men that we had contact with during this process each one with their own expertise. The two who quoted the job, a master plumber, the machine operator, a supervisor, a person that picked up supplies, a person that directed the machine operator and maybe another one or two that showed up and left (boy was I impressed) I could not remember their names but all of the ones I came in contact with were very professional, friendly and knowledgeable. I do want to mention one person who's name I think was John who took out a 2 X 2' section of 6" concrete and replaced it. He also made the plumbing connections inside where he could not stand and in a confined very small space. Thanks to you all for my experience in witnessing how a professional company should operate!

    - Jack T.

  • I was treated like I was a VIP.
    Every person I met who worked for Pipe Wrench had a smile on their face and I was treated like I was a VIP.

    - David J.

  • Josh and his partner came out and did a fantastic job diagnosing our problem and offering a solution.
    Josh and his partner came out and did a fantastic job diagnosing our problem and offering a solution. This is a great company, and I am so glad I found them. I would not hesitate to recommend them for all plumbing and HVAC needs.

    - Robert F.

  • Very prompt response to a massive water leak I could not get turned off.
    Very prompt response to a massive water leak I could not get turned off. Came back quickly the next day when I found the pipe still leaking some. Would use again.

    - Kathy F.

  • He arrived on time, was courteous, polite, very friendly and clean.
    My Heating and Cooling system was checked out by Charles, a Pipe Wrench professional and he arrived on time, was courteous, polite, very friendly and clean. It appears that he did a professional job.

    - Al P.

  • Glad we purchased the member service.
    Marcus was professional, knowledgeable, and friendly. He came in, evaluated the work, presented the quote options, and got right to work. He did a fantastic job! Glad we purchased the member service. Thanks Marcus.

    - Beverly K

  • Very satisfied with the fast and courteous response to our underground water leak.
    Very satisfied with the fast and courteous response to our underground water leak. Handled very professionally.

    - Gordon B.